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We’re really sorry you’re not happy, we want to sort things out for you quickly.
At i Gas Engineers Plumbing & Heating Ltd every one of our customers is important to us, we want to resolve your complaint as fairly and swiftly as possible. We will deal with your complaint promptly and effectively in a positive manner.
Customers can contact i Gas Engineers Plumbing & Heating Ltd using the following methods:
Telephone: 02392 987 117
Post: i Gas Engineers Plumbing & Heating Ltd
In Person: By appointment only.
We will acknowledge receipt of your complaint within 5 working days i Gas Engineers Plumbing & Heating Ltd initially contact you either by telephone or email to discuss your complaint and agree to a plan to resolve the issue within 14 days if not sooner.
If we are unable to provide you with a final response within 14 days we may extend this to a timeframe of 8 weeks, if after this time we are still unable to provide you with a final response, we will write to you explaining our reasons and advise you of a date when you can expect a final response.
If more than 8 weeks have passed from the date of your complaint and you still have not received a final response, or you are dissatisfied with the final response you have received at any stage of the process, you have the right to contact the relevant OMBUDSMAN Service,
Tel: 0333241 3209
The Ombudsman offers free, independent advice where the customer and business cannot reach a final resolution.
You must refer your complaint to the Financial Ombudsman within 6 months of the date on the final response.
Where we cannot resolve any complaints using our own complaints procedure, as a Member of the Buy With Confidence scheme we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact them on 01329 383 430 or visit https://www.buywithconfidence.gov.uk/make-a-complaint/
For unsafe gas installation you can report to http://www.gassaferegister.co.uk/help/make_a_complaint.aspx
Where we cannot resolve any complaints using our own complaints procedure, as a Member of the Buy With Confidence scheme we use Dispute Should you wish to to make a complaint, please click on the attached link where you will also find details of our complaints procedure https://www.hiber.com/complaints